Implementing a new editorial planning platform is not just a technical step. It is a strategic decision that shapes how your newsroom collaborates, prioritizes and delivers content.
That is why onboarding at Kordiam is designed as a structured partnership. Our goal is to help you build an editorial planning framework that supports your editorial ambitions today and adapts as your newsroom evolves.
Built Around Your Newsroom’s Workflows
No two newsrooms operate the same way. Some teams come to us with clearly defined workflows and governance structures. Others are looking to refine their processes as they implement Kordiam.
We adapt accordingly.
From the very first kick-off meeting, your Customer Success Team works with you to understand your goals, challenges and internal setup. Together, we define what success looks like and outline the steps to get there. You receive practical guidance, a structured setup manual and direct access to expertise throughout the process.
Structured onboarding is included for accounts with more than five users. XS accounts with one to five users get started independently with access to resources and support. As the number of users increases, so does the scope of onboarding and training. Larger teams receive additional sessions to ensure alignment across roles and departments.
From Configuration to Confidence
During the setup phase, we work with you to customize views, roles and structures that reflect your editorial reality. This includes dedicated setup sessions and review calls to ensure your environment enhances transparency and streamlines collaboration.
Training sessions are tailored to your workflows and the views created during setup. Rather than presenting generic features, we focus on how Kordiam supports your specific planning processes. The aim is not only system knowledge but shared confidence across your teams.
Long Term Adoption and Support
After go-live, we schedule check-ins to review progress and adjust settings where needed. Around three months in, we conduct a structured review to ensure Kordiam continues to support your evolving priorities.
Beyond onboarding, our Customer Success Team remains available from 8:00 AM to 6:00 PM at support@desk-net.com. You also receive regular updates and opportunities to share feedback in dedicated meetings.
Our approach is simple. We empower content professional newsrooms teams to take control of their planning, reduce complexity and create clarity across teams.
If you are ready to build a planning setup that supports both daily execution and long-term strategy, let us start the conversation.
