Yes, you can book a free demo of Kordiam or request a personalized walkthrough of the platform after submitting the Contact Us form. 

The Kordiam onboarding process is designed for accounts with more than five users and is guided by our Customer Success Team from start to finish. It begins with a kick-off meeting to align with your goals and workflows, followed by hands-on account configuration, including setup review calls and sessions to create user-specific views.

Your team will then take part in web training sessions (each 1.5–2 hours) covering Kordiam’s core features. The number of included training sessions depends on the size of your team—the more users you onboard, the more trainings are included to support adoption. After an optional short test phase, you’ll define a go-live date and start using Kordiam across your organization. Ongoing check-ins and a follow-up review after approximately three months help ensure long-term success.

Accounts with XS plans (1–5 users) do not include guided onboarding but can get started independently using available resources found in the support center.

Implementation time varies based on your team and workflows, but most organizations see the fastest progress when they start with core planning features and roll out gradually, rather than trying to adopt everything at once.

By preparing your team early, focusing on the most urgent needs and problems first and then expanding usage step by step, you can begin seeing value in days to weeks, with full adoption growing over a longer period. You can read more about best practices in setup on our blog.

Kordiam can be set up and used without technical or IT expertise, and most teams get started independently, with IT support only needed for advanced integrations like SSO or custom APIs.

Your account manager will discuss your goals and help estimate the timeline tailored to your setup.

Yes. Kordiam is designed to adapt to your existing editorial workflows rather than replace them.

You can configure planning views, fields, tasks and workflows to match how your team works today and integrate Kordiam with your current editorial tools and CMS platforms. This flexibility allows teams to connect planning, collaboration and publishing without disrupting established processes.

After going live, you continue to receive ongoing support through the Kordiam Support Center, including access to comprehensive user guides and help articles, self-serve troubleshooting resources and up-to-date service status and availability information. 

Customers who purchase additional support packages, can also receive help via phone.

You can also submit support requests directly to the Kordiam support team through the support portal whenever questions or issues arise.

Implementing and running a secure system requires a large set of skills, standards and technologies. While we cannot go into all details the following information may help you understand why renowned publishers and international brands entrust us their data:

• We have to adhere to German and EU data protection laws - some of the, if not the strictest data protection laws in the world. These laws regulate to a large degree how we as a company are allowed to handle your data.
• We employ a dedicated team of Quality Assurance personnel. On average we have a ratio of one QA staffer to three developers.
• Our technical team is certified according to the security and quality standards ISO 9001 and 27001.
• Your data is stored in world-class data centers in the EU.
• The data transmission to and from our servers is SSL secured.

Please contact us at support@kordiam.io should you have more detailed questions about our data security.

We publish our current uptime plus historical data for up to three months openly on the web on our Uptime page.

By far the most downtime is scheduled and announced downtime.

Yes, you can connect Kordiam with other systems by either

• using our API or
• our XML export feature.

In case you have questions about integration possibilities or want to know if we have already connected Kordiam to certain systems please contact us at support@kordiam.io.

Kordiam integrates out of the box with popular CMSs like WordPress, Drupal, LivingDocs, Aptoma, WoodWing, Purple, CUE and the Glide Publishing Platform, allowing you to take a story from idea to publication without the hassle. Automated workflows reduce manual work, so your team can focus on creating great content instead of managing technical setup.

Yes, Kordiam offers an API that lets you connect to your specific tools and systems, such as custom CMSs, billing tools and more, enabling data export and workflows appropriate for your editorial needs. Our team can work with you on more custom integration approaches that fit your editorial stack.

We believe the new AI era largely requires new, purpose-built AI tools, rather than simply adding AI features onto existing products. That’s why we are building Skimmr (an AI-powered story discovery engine) and Eximio.

As these tools mature, we will begin to integrate AI-driven capabilities into Kordiam — connecting discovery, planning and execution into a single workflow. This direction reflects a broader, long-term product vision that we will communicate more openly in the future.

Kordiam uses role-based access controls and supports secure authentication options such as single sign-on (SSO) to ensure only authorized users can access your data.

Enterprise customers can also enable additional security features to meet internal IT and compliance requirements.